We mainly use the EMS(Global Express Mail Service) to send out your products; sometimes we also accept other Express service, such as UPS and DHL. We ship to all over the world,it may take 5-10 days. Here, we promise to ship out your item in 12-24 hours.
The following facts may delay the delivery:
1.Your order is large in quantity, so we will take more time to prepare your products.If the order is too large to deliver in one time, we just need to divide them and send them out in several times.
2.Special days: Orders may be delayed shipped out as some special days, such as weekends, holidays and other special days. As so many orders need to process,we need extra days to process the order.
3.Climate or other reasons: Usually the total delivery is 7-15 days, while as the climate or other reasons, the delivery may need more days.
If you want to return your item(s), please contact our customer service team within three days when you received the package. Please provide your name, order email and order number when contacting our customer service.And you have to pay shipping fee and handling fee for return.
1. Item(s) must be returned in original condition and they most not worn, altered or washed, with all tags attached.
2. Sale merchandise must be returned within 30 days from date of delivery.
3. The reason for returns caused by yourself (eg, size, color you choose), cannot be accepted
4. Shipping fees for return is paid by customer.
5. Refunds may take up to 7-30 business days after the receipt of goods,It is depend on the bank.
PLEASE NOTE: Some styles are customerized by facotry and due to difference batches there may be little differences from the pictures shown on our site.
Please contact us with your name and order email and order number when you want to exchange different size or color within three days. If you want to exchange other styles, you have to pay price spread. Also you must contact our cusomer service, they will help you.All exchange products, must keep their original condition, and are not worn, altered or washed, with all tags attached. You have to pay shipping fee and handling fee as well.
If you have any additional shipping inquiries, please do not hesitate to contact us.Thank you
Shipping & Returns
- Fitflop Aztek Chada Women
- Fitflop Banda Women
- Fitflop Bijoo Women
- Fitflop Cha Cha Women
- Fitflop Chada Women
- Fitflop Electra Women
- Fitflop F-Pop Women
- Fitflop Flare Women
- Fitflop Fleur Women
- Fitflop Flora Women
- Fitflop Florent Women
- Fitflop Lulu Women
- Fitflop Luna Women
- Fitflop Lunetta Women
- Fitflop Novy Women
- Fitflop Pietra Women
- Fitflop Rock Chic Women
- Fitflop Rokkit Women
- Fitflop Suisei Women
- Fitflop The Skinny Women
- Fitflop Via Women
- Fitflop Dass Men
- Fitflop Freeway Men
- Fitflop Lexx Men
- Fitflop Trakk Men